STUDIO POLICY

Please review all policies before booking. By booking an appointment with Brows by Lys, you acknowledge that you have reviewed the policies applicable to your service. You will also be asked to acknowledge applicable policies on your client forms before your procedure.

BOOKING FEES

A non-refundable, non-transferable $100 booking fee is required to reserve your appointment and is applied toward your service balance.

Appointments are not secured until the booking fee has been received. Booking fees may not be transferred to another person or service.

Pricing is subject to change. The price confirmed at the time your appointment is booked will apply to that appointment unless otherwise stated.

CANCELLATIONS + RESCHEDULING

We require at least 72 hours’ notice to cancel or reschedule a standard appointment.

One reschedule is permitted with proper notice and is subject to availability.

Cancellations or rescheduling requests made within 72 hours of the appointment may result in forfeiture of the booking fee. Late cancellations and no-shows may be charged up to 100% of the scheduled service price.

Clients who cancel late or fail to appear may be required to pay the outstanding appointment balance and a new booking fee before another appointment can be reserved.

Repeated late cancellations or no-shows may result in refusal of future bookings.

PUNCTUALITY

Please arrive on time for your appointment. A 10-minute grace period is allowed.

Arriving more than 10 minutes late may require your appointment to be rescheduled if there is no longer sufficient time to safely and properly perform the service. Applicable late/rescheduling fees may apply, and a new booking fee may be required.

Please account for traffic, parking and other potential delays when planning your arrival.

SECOND SESSIONS

Initial permanent makeup services typically require two sessions. Because healed pigment retention varies from person to person. The Second Session allows us to evaluate the healed result, reinforce areas where pigment did not retain as strongly and make appropriate adjustments if necessary.

The initial service and Second Session are separate appointments and are priced separately. The Second Session is not included in the price.

For services performed at our home-base location, Second Sessions are currently $150 and should be completed within 6–8 weeks of the initial procedure.

Second Sessions scheduled outside the recommended timeframe may be subject to different pricing and may be classified as a color boost/refresher.

Results and pigment retention vary by client. Additional sessions beyond the initial service and Second Session are not included and, when appropriate, are priced separately.

TRAVEL APPOINTMENTS + SECOND SESSIONS

Travel appointments are available on select dates and in select locations. A non-refundable, non-transferable $100 booking fee is required to secure all travel appointments and is applied toward the service balance.

Because travel dates are limited, cancellations or rescheduling requests require at least 14 days’ notice. One reschedule may be permitted based on availability.

Travel Second Sessions are separate appointments, are not included in the initial service price, and are currently $400.

Travel Second Sessions are typically scheduled within 8–12 weeks of the initial procedure, based on the travel schedule. If a client is unable to attend the first available Second Session date, one additional travel date may be offered, subject to availability. If the client is unable to attend either opportunity, Second Session availability and pricing are no longer guaranteed. Any future appointment may be considered a color boost/refresher and priced accordingly.

REFUNDS + FINAL SALES

ALL SALES ARE FINAL. Payments for services that have already been performed are non-refundable.

Booking fees are non-refundable and non-transferable in accordance with the applicable booking and cancellation policies.

PREVIOUS PERMANENT MAKEUP

If you have previous permanent makeup performed by another artist, you must receive approval before booking.

Please submit three clear, unfiltered photographs of the area with no makeup: one straight-on photo and one from each side. Photos should be taken in good natural lighting.

Previous pigment must be light enough and appropriately positioned for us to safely work over it. Removal may be recommended or required when existing pigment is too dark, saturated, discolored or improperly shaped.

Work performed over another artist’s permanent makeup is considered a new service, not a Second Session, and is priced accordingly. Additional correction fees may apply depending on the individual case and will be disclosed before proceeding.

RESULTS + CLIENT RESPONSIBILITY

Permanent makeup results vary from person to person. Factors that may affect healing and pigment retention include skin type, skin condition, age, lifestyle, sun exposure, medications, skincare products, previous permanent makeup and adherence to pre-care and aftercare instructions.

Specific healed results, pigment retention, longevity or perfect symmetry cannot be guaranteed.

Natural facial and skeletal asymmetry exists. Our goal is to create the most balanced and appropriate result possible while respecting your natural anatomy.

You will have the opportunity to review and approve the proposed shape before tattooing begins. Please carefully review the shape and placement before giving your approval.

Clients are responsible for reading and following all pre-care and aftercare instructions provided.

APPOINTMENT ENVIRONMENT

For sanitation, safety and concentration, additional guests are not permitted in the treatment area unless previously approved for a specific need.

Children are not permitted in the treatment area.

Movement and excessive talking may interfere with precision during the procedure. We may ask that conversation be kept to a minimum during portions of your service that require additional stability.

Reference photos are welcome and can help communicate your preferred aesthetic; however, your final design will be customized to your facial structure, natural features and existing hair.

MEDICAL + ELIGIBILITY

Permanent makeup may not be appropriate for everyone. Certain medical conditions, medications, skin conditions, treatments or other circumstances may require postponement, medical clearance or may prevent us from safely performing the service.

Clients must fully and accurately complete all required health and consent forms before treatment and notify Brows by Lys of any relevant changes to their health, medications, pregnancy status, skin condition or recent treatments.

If you have a medical condition or are unsure whether you are an appropriate candidate, please contact us before booking. When appropriate, we may require written clearance from your licensed healthcare provider.

Clients must be at least 18 years old.

REFUNDS + FINAL SALES

ALL SALES ARE FINAL. Payments for services that have already been performed are non-refundable.

Booking fees are non-refundable and non-transferable as described in the applicable booking and cancellation policies.

Permanent makeup is an individualized service, and healed results vary. Choosing not to return for a Second Session, being unable to attend a future travel date, or choosing to have another provider perform subsequent work does not make the initial service refundable.

Brows by Lys reserves the right to refuse or discontinue service when we determine that proceeding would be inappropriate or unsafe.